Reset Users Password

Overview

This page describes how to reset a user's password.

Required Role(s)

• System Setup

Steps

Subject NOT assigned (i.e., enrolled or screened) in any Project

1. Login to StudyTRAX.
2. Click the System Setup menu item at the top of the page.
3. Select the Users tab on the left side of the page.
4. Find the user in the list (you can search for them using the search box) and click their username.
5. On the Account Settings page, click the Reset Password button in the toolbar.

   If the SMTP server is not configured correctly, this will not work. You will have:

   1. Click the Attributes tab.
   2. Change the users password to something secure ("Pa$$word12345").
   3. Click the Expire Password checkbox.
   4. Click the save button.
   5. Manually send an email to the user with their new password.
6. An email will be sent to the user allowing them to change their password.