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Info

Users should first use the Forgot Username or Password link on the login page to reset their own password. The steps below are an alternative alternate way that a user with a System Setup role can reset or modify a user's password.

  1. Login to StudyTRAX.
  2. Click the System Setup menu item at the top of the page.
  3. Select the Users tab on the left side of the page.
  4. Find the user in the list (you can search for them using the search box) and click their username.

  5. On the

    Account Settings page, click

    User Overview page:

    1. Click the Reset Password button in the toolbar

    . Note

    If the SMTP server is not configured correctly, this will not work. You will have:

  6. Click the Attributes tab.
    7. Change the users password to something secure ("Pa$$word12345")

    1. for the system to send the user an email with a password reset link.


    2. Click the

    Expire Password checkbox.
  7. Click the save button.
  8. Manually send an email to the user with their new password.
    9. An email will be sent to the user allowing them to change their password.

    1. Change Password button to open the Change Password window and set a new password for the user