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Required Version
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**IE 10 and above
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Add-ons To Enable
Silverlight
Tip Not required for data entry
If this message appears, please follow the steps below
- Verify Microsoft Silverlight is installed.
- Go to http://www.microsoft.com/getsilverlight/Get-Started/Install/Default.aspx to verify the latest version of Silverlight is installed.
- Restart browser
- In IE, select Tools > Manage Add-Ons
- Find Microsoft Silverlight in the "toolbars and extensions" list. Verify the status in "enabled"
- Select "run without permission" and verify Microsoft is listed and enabled.
Note If problems still persist in running Silverlight, check to see if Google Toolbar is installed.
- Please remove google toolbar temporarily to determine if it is confilicting with Silverlight
- Uninstall Google Toolbar> http://www.google.com/support/toolbar/bin/answer.py?answer=9231&cbid=1smv10qtf25zs&src=cb&lev
- Restart browser and again try to run Silverlight in StudyTRAX.
- Re-install Goolge Toolbar> http://www.google.com/support/toolbar/bin/answer.py?answer=9230&cbid=1fl435fmkyzdn&src=cb&lev
Note If problems still persist in running Silverlight, Please try to uninstall and reinstall Silverlight
- Uninstall/Install Silverlight Instructions > http://answers.microsoft.com/en-us/ie/forum/ie8-windows_other/microsoft-silverlight-installs-but-explorer-does/5b66a107-a1e8-49bb-920f-4491c6e239fa
- Verify Microsoft Silverlight is installed.
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