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  1. Get a screenshot of the webpage that is not working

    1. Ideally the screenshot would include the error.

    2. Browser type and version

      1. How to

  2. The page URL

    1. Where to look for this

  3. A detailed description of the problem (i.e., cannot be, “…customer can’t get to a page”)

    1. Put in example

  4. Look for an error in the developer console.

    1. Apple - How to Open the Browser Console on Chrome, Safari, Firefox, and Edge

    2. Windows - xxx

    3. Android - xxx

Get a detailed description of the problem (i.e., cannot be, “…customer can’t get to a page”). The description should in

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