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Get a screenshot of the webpage that is not working
Ideally the screenshot would include the error.
Look for an error in the developer console
Apple - How to Open the Browser Console on Chrome, Safari, Firefox, and Edge - Appuals.com
Windows -
Android -
Ideally need a detailed description of the problem (i.e., cannot be, “…customer can’t get to a page”). The description should in
URL, dev console (screenshot, or copy and paste text [pressing <ctrl>a <ctrl>c will copy all the text] Looking for errors)